Frequently Asked Questions

What is your MOQ?

For stock models we accept mixed small first orders (from a few cartons) so you can test your market. OEM/private-label orders start from 500 pcs per model. Exact numbers depend on the item — ask us.

Can I get samples first?

Yes. Sample cost is paid upfront and credited back against your bulk order. Samples ship by DHL/FedEx, usually within 3–7 days.

What are the payment terms?

Standard: 30% T/T deposit, 70% balance against copy of Bill of Lading. We accept T/T bank transfer. Other arrangements for repeat customers — discuss with us.

What is the lead time?

Stock items: 7–15 days. Regular production orders: 25–35 days depending on quantity and finishing. Peak season (before Chinese New Year) books earlier — plan ahead.

How do you control quality?

Every order goes through assembly check, water pressure and leakage testing at the factory. You receive inspection photos and videos before shipment. Third-party inspection (SGS etc.) welcome — we coordinate on-site.

Which Incoterms do you quote?

FOB Shenzhen/Yantian as standard. CIF to your port also available — tell us your destination port for an all-in freight quote.

Are you a factory or a trading company?

Trading company with production partner factories in Shuikou, Kaiping — the faucet industry cluster. One contact, factory-direct pricing, and export handling included. Video factory tours available on request.

What about warranty?

Cartridge and finishing defects are covered — we ship replacement parts or credit against the next order. We stand behind every container we ship.

Ask anything else — sales@brassflowfaucets.com